Snoopy Hugging Woodstock Needlepoint Canvas

By placing an order with us, you acknowledge and agree to our processing and fulfillment timeline. Due to the nature of our products and order volume, all orders require 3–5 weeks for fulfillment and shipping preparation before shipment.

This timeframe does not include carrier transit time after the package has been shipped. Shipping estimates provided at checkout are carrier estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, holidays, supply chain disruptions, or other circumstances beyond our control.

All sales are final.

We do not offer refunds, returns, exchanges, cancellations, or order modifications once an order has been placed.

By completing your purchase, you agree that you understand and accept this policy in full.

No Refunds for Delivered Orders

Once a package has been marked as Delivered by the shipping carrier and tracking information confirms delivery, we consider the order successfully fulfilled.

We are not responsible for packages that are lost, stolen, misplaced, or missing after delivery has been confirmed by the carrier.

In these situations:

• No refunds will be issued
• No replacements will be sent
• No reshipments will be provided

Customers are responsible for ensuring that their shipping address is accurate and secure for delivery.

Lost or Stolen Packages

We are not liable for lost or stolen packages once they are in the possession of the shipping carrier or after delivery has been confirmed.

If you believe your package has been lost or stolen, you must contact the shipping carrier directly to file a claim or investigation.

We do not assume responsibility for carrier-related delivery issues.

Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping and billing information at checkout.

If an incorrect address is entered and the order has already been processed or shipped, we are not responsible for replacement or refund.

Chargebacks & Disputes

By placing an order, the customer agrees to all policies stated on this page, including fulfillment timelines, final sale terms, and delivery responsibility terms.

Filing a chargeback for reasons that violate these clearly stated policies—including fulfillment wait times within the stated 3–5 week window, delivered packages, or final sale disputes—may be considered fraudulent and will be disputed using order confirmation, tracking confirmation, and acceptance of these terms at checkout.