Shipping policy

By placing an order with Poppy & Patch, the customer acknowledges and agrees to the following terms:

1. TRANSFER OF RESPONSIBILITY TO CARRIER
   Once an order has been fulfilled and accepted by the shipping carrier, responsibility for the package transfers to the customer and the carrier. Poppy & Patch is not responsible for shipping delays, delivery exceptions, carrier mishandling, lost packages, stolen packages, weather delays, damaged packages, delivery scanning errors, or packages marked as delivered by the carrier.
2. CUSTOMER RESPONSIBILITY TO MONITOR TRACKING
   Customers are solely responsible for monitoring the tracking information associated with their shipment. Poppy & Patch does not actively monitor tracking updates after a package has been tendered to the carrier. Customers are expected to promptly review tracking activity and immediately notify both the carrier and Poppy & Patch of any delivery issue.
3. STUCK IN TRANSIT / LOST PACKAGE CLAIMS
   If a package appears delayed, stuck in transit, lost, or marked delivered but cannot be located, the customer must contact the shipping carrier directly to initiate a missing mail search, trace investigation, insurance claim, or reimbursement request where applicable. While Poppy & Patch may, at its sole discretion, assist in providing shipment documentation, the customer bears primary responsibility for pursuing carrier-related claims.
4. FAILURE TO REPORT DELIVERY ISSUES PROMPTLY
   Failure to notify Poppy & Patch of a shipping issue within 7 days of the last carrier tracking update constitutes acceptance of delivery status and waives eligibility for any replacement, store credit, or assistance. Claims submitted after this period may be denied at our sole discretion.
5. PACKAGES MARKED “DELIVERED”
   Packages marked as “Delivered” by the carrier shall be considered successfully delivered and fulfilled by Poppy & Patch. We are not responsible for theft, loss, misdelivery, mailbox theft, forwarding issues, refusal of delivery, or carrier scanning inaccuracies after delivery confirmation has been issued.
6. REFUSED OR ABANDONED PACKAGES
   Customers who refuse delivery or fail to retrieve held packages remain responsible for all original shipping charges, return shipping fees, carrier penalties, restocking fees, and any losses incurred by Poppy & Patch. Refusal of delivery does not constitute cancellation of an order or non-delivery by the merchant.
7. DAMAGED PACKAGES
   Customers must retain all original packaging and submit photographic evidence of shipping damage within 48 hours of delivery. Failure to do so may result in denial of any claim or assistance request.
8. CHARGEBACKS & PAYMENT DISPUTES
   Customers agree to contact Poppy & Patch and provide a reasonable opportunity to resolve any issue prior to initiating a chargeback or payment dispute with their financial institution. Filing a fraudulent or bad-faith chargeback, including disputes for orders confirmed as shipped, delivered, refused, or otherwise fulfilled, may constitute theft of services and/or fraud.

Poppy & Patch reserves the right to present all supporting documentation in response to any dispute, including but not limited to order confirmations, tracking records, delivery confirmation, carrier records, IP address logs, customer communications, social media posts, and evidence of customer acknowledgment of these Terms.

1. LIMITATION OF LIABILITY
   To the maximum extent permitted by law, Poppy & Patch shall not be liable for any indirect, incidental, consequential, or special damages arising from shipping delays, carrier performance, delivery failures, or package loss occurring after carrier acceptance.
2. AGREEMENT TO TERMS
   By completing a purchase from Poppy & Patch, the customer affirms that they have read, understood, and agreed to these Terms and Conditions in full.